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Thank you for helping us to help you. We deeply appreciate your time and honest feedback.

Q1 Products

How would you rate AES product features generally in comparison to the rest of the market?

Q1 ProductsPretty badNot so goodGoodVery goodAwesomeQ1 Products

Please list up to 3 features that AES could add to products to help you win more business?

Q2 Products

How would you rate AES processes generally?

Pretty badNot so goodGoodVery goodAwesome

What process improvements could AES implement which would enhance your efficiencies and improve your profitability?

Q3 Returns Policy

What rating would you give our returns policy?

Pretty badNot so goodGoodVery goodAwesome

What returns policy features would represent perfection for you, and remove your pain as a customer?

Q4 Ordering

How easy is it to order product from AES?

Pretty badNot so goodGoodVery goodAwesome

What would an ideal ordering process look like for you and help you win more business? Online portal? Better product reference guide?

Q5 Lead Times

How would you rate product lead times from us?

Pretty badNot so goodGoodVery goodAwesome

To maximise your sales, what lead time from AES would help you achieve that?

Q6 Marketing Material

What rating would you give our marketing support to you?

Pretty badNot so goodGoodVery goodAwesome

How could we improve this service to you and help you stay ahead of your competitors?

Q7 Technical Support

How would you rate the level of technical customer service from AES, including response times, customer focus etc?

Pretty badNot so goodGoodVery goodAwesome

How can we make this better for you, the valued customer?

Q8 Value For Money

What is your perception of AES pricing in the market and perceived value for money?

Pretty badNot so goodGoodVery goodAwesome

How can AES help you by enhancing the value for money perception in the market and therefore generate better margins for you?

Q9 Customer Representive Support

How happy are you with the support levels from your area sales representative?

Pretty badNot so goodGoodVery goodAwesome

How could we do better? What would "even better" look like and how would this make a positive impact on your business?

Q10 Overall

How do you feel about AES generally?

You may choose from as many of the phrases below as you see fit.

Positive

Supportive

Humble

Innovative

Driven

Creative

Happy People

Easy to work with

Customer focused

Trying to improve

Negative

Unhelpful

Arrogant

Behind the times

Not driven

Follow the herd

Stressed people

Difficult to work with

Not customer focused

No appetite to do better

If there are any other areas of feedback which you feel would help us improve our service to you and therefore enhance your business opportunities, please feel free to submit any optional additional comments below.

From all of the TEAM at AES we thank you for your valuable time submitting this feedback.

Thanks for submitting!

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