Aviso de privacidad

Privacy Notice

AES Global Ltd

Advanced Electronic Solutions Global Inc

Last updated: February 2026

1. Who We Are

This Privacy Notice applies to the following entities:

Advanced Electronic Solutions (AES Global Ltd)

Unit 4C, Kilcronagh Business Park

Sandholes Road

Cookstown, BT80 9HJ

United Kingdom

Email: info@aesglobalonline.com

Telephone: +44 28 8639 0693

and

Advanced Electronic Solutions Global Inc (AES Global Inc)

4325 Woodland Park Dr, STE 101

West Melbourne, FL 32904

United States

Sales: sales@aesglobalus.com

Technical Support: tech@aesglobalus.com

Telephone (US): +1 321 900 4599

Depending on your location and the services provided, either AES Global Ltd or AES Global Inc acts as the Data Controller of your personal data.

AES Global Ltd acts as Data Controller for UK and other international customers unless otherwise stated.
AES Global Inc acts as Data Controller for customers located in the United States.

In certain operational circumstances, the entities may act as joint controllers where data is shared internally for administration, support, and service delivery purposes.

2. Legal Framework

We process personal data in accordance with:

UK GDPR.
Data Protection Act 2018.
Applicable United States federal and state privacy laws.
US telecommunications regulations including the Telephone Consumer Protection Act where applicable.

3. Information We Collect

We may collect and process the following categories of personal data:

Identity Data

First name and last name.
Job title.
Company name.

Contact Data

Email address.
Telephone number.
Mobile number.
Postal address.

Technical Data

IP address.
Browser type and version.
Device information.
Website usage data.

Communication Data

Records of correspondence.
Support queries.
SMS or mobile messaging interactions.

We do not intentionally collect special category data unless required for recruitment or legal compliance purposes.

4. How We Collect Information

We collect personal data through:

Direct interactions.
Website forms.
Service agreements.
Technical support interactions.

SMS or mobile opt in.
Cookies and analytics tools.
Third party service providers assisting with operations.

5. Lawful Basis for Processing

Where UK GDPR applies, we rely on the following lawful bases:

Contract

Processing necessary to perform a contract or provide requested services.

Legal Obligation

Processing necessary to comply with legal or regulatory requirements.

Legitimate Interests

Processing necessary for legitimate business interests such as service improvement, fraud prevention, and administration.

Consent

Where required for marketing communications or optional cookies.

For US residents, processing is conducted in accordance with applicable state and federal privacy laws.

6. How We Use Your Information

We use your personal data to:

Provide technical support and aftersales services.
Deliver contracted services.
Respond to enquiries.
Send service updates and operational communications.
Improve our website and services.
Comply with legal and regulatory.
Manage internal business operations.

We do not sell personal data.

7. SMS and Mobile Messaging

If you provide your mobile number and opt in to receive SMS communications, the following applies:

Purpose of SMS Communications

SMS communications are used solely for business related purposes, including:

Technical support.
Service updates.
Appointment confirmations.
Transactional communications.
Operational notifications.

We do not send unsolicited marketing SMS without required consent.

No Sale or Sharing of SMS Consent Data

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

SMS consent information is used exclusively for delivering agreed communications.

Message Frequency

Message frequency may vary depending on your interaction with us.

Charges

Message and data rates may apply according to your mobile carrier plan.

Opt Out Instructions

You may opt out at any time by replying:

STOP to unsubscribe.
HELP for assistance.

You may also contact us using the details above to manage preferences.

We comply with applicable UK telecommunications requirements and US regulations including TCPA where applicable.

8. Data Sharing

We may share personal data with:

IT and hosting providers.
Cloud service providers.
Professional advisers.
Regulatory or law enforcement authorities where legally required.

All third party processors are contractually required to protect personal data and comply with applicable laws.

We do not sell personal information.

9. International Transfers

Personal data may be transferred between our UK and US entities and to trusted service providers.

Where personal data is transferred outside the UK or European Economic Area, we implement appropriate safeguards including:

UK International Data Transfer Agreement.
UK Addendum to Standard Contractual Clauses.
Other legally recognised safeguards.

10. Data Retention

We retain personal data only for as long as necessary for:

Contractual obligations.
Legal and regulatory compliance.
Legitimate business purposes.

Once no longer required, personal data is securely deleted or anonymised.

11. Your Rights

UK and International Individuals

Under UK GDPR, you may have the right to:

Access your personal data.
Correct inaccurate data.
Request erasure.
Restrict processing.
Object to processing.
Request data portability.
Withdraw consent where applicable.

You may lodge a complaint with the UK Information Commissioner’s Office at www.ico.org.uk.

US Residents

Residents of certain US states may have additional rights, which may include:

The right to know what personal information is collected.
The right to request deletion.
The right to correct inaccurate information.
The right to opt out of sale or sharing.

AES Global Ltd and AES Global Inc do not sell personal information as defined under applicable US state laws.

Requests may be submitted using the contact details above.

If you wish to request the removal of all personal data we hold about you, please contact technical@aesglobalonline.com.

We may need to verify your identity before processing your request.

12. Security

We implement appropriate technical and organisational measures to protect personal data from:

Unauthorised access.
Alteration.
Disclosure.
Loss or destruction.

While we take reasonable steps to protect data, transmission over the internet cannot be guaranteed as completely secure.

13. Cookies

We use necessary cookies to ensure our website functions correctly.

Optional cookies, including analytics cookies, are only placed with your consent where required by law.

You can manage cookie preferences via our cookie banner or browser settings.

14. Changes to This Privacy Notice

We may update this Privacy Notice from time to time. The latest version will always be published on our website with the updated revision date.